How Do You Retain Customers?

David KauffmanCustomers

 

Here are some tips on how to retain customers.  People say these work for them.

  • If you sell a product follow up in two weeks and ask how the product is working for them
  • Build a relationship and exceed the customer’s expectations
  • Under promise but over deliver
  • If a customer wants or needs something or has a question you can’t answer, find a way to get what they need.  They will appreciate you went the extra mile
  • Stay in touch at least quarterly
  • Treat customers fairly and always be honest and upfront
  • Give them a reason to come back with discounts, referral rewards and great website content
  •  All of the things listed above fall under the most important category “Customer Service “which can make or break a business.

I bet 90 % of us have stopped doing business with a company because of poor customer service.

Remember this quote that is simple and to the point.  “Customer service is not a department, it’s everyone’s job.”