Customer Service Facts

Good News: In 2011, 7 out of 10 Americans said they were willing to spend more with companies that provide excellent customer service (american express survey) Bad News: In 2011, 86% of consumers stopped doing business with a company because of bad customer service (Harris Interactive) Good News: Resolve a complaint in the customers favor and 70% […]

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How to Handle Unhappy Customers

All businesses need to know how to handle unhappy customers.  Every business will have them. There is no cookie cutter approach for handling dissatisfied customers.  Here are a few fundamentals that may help.  Knowing what to say and how to say it may save the relationship. I. Listen actively to their problem or complaint. 2. […]

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How Can I Find New Customers?

Finding new customers can be a challenge for many businesses. The best scenario is that customers find you. They find your business through an internet search, social media or are referred to you. If customers aren’t finding you here are some ideas we found in our research to help get new customers. Attend meetings and […]

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Video Marketing

Are you SEO strategies not working out well and you feel like you are behind your competition? You may want to try Video Marketing. Video marketing and mobile marketing are on the rise. According to the Content Marketing Institute’s (CMI) benchmark report released in 2012, approximately 52 percent of B2B brands reported using video marketing as […]

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What MotivatesYou?

Running a business in today’s economy on a good day can be a tiring and stressful venture.  On a bad day it can be even harder.  It’s easy to get overwhelmed if you don’t find ways to stay motivated. What motivates you?  Is it just the fact that you love what you do? Do you […]

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Is There a Good Way to Ask for a Referral?

Asking clients for referrals can be uncomfortable.  Are you concerned seeking referrals will make you sound like you are begging for business?   Will it turn your clients off or hurt your current relationship with them?  You wouldn’t want that.  But asking for referrals can be a pretty simple and cheap way to try and get […]

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Marketing Goals for 2013

We rang in the New Year, sang Auld Lang Syne.  Will your business see growth in 2013?  If you haven’t already done so you should be working on some of these marketing goals for 2013. Google’s Panda Update in 2012 hit a lot of websites hard and a lot of businesses are still trying to […]

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Connection Speed

Sometimes I think my internet connection is fast as a rabbit being chased by a leopard, and other times it seems as slow as snails robbing a turtle.  I like to check my connection speed at this link:  www.speedtest.net.  This morning I tested at 0.74 mbps download speed, then later in the day it tested […]

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Why Do I Need SEO?

SEO is the acronym for Search Engine Optimization.  Every website needs this as it is the proven way to help get your business found online in organic searches.  It is just not enough to have a nice looking website and have it live on the internet.  With SEO you get more visibility, which means more visitors […]

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Junk Email and Phone Calls

I received this in an email, I am not sure who the author is, but the information looks good. Advice from snopes.Com VERY IMPORTANT!! 1) Any time you see an email that says “forward this on to ’10’ (or however many) of your friends”, “sign this petition”, or “you’ll get bad luck” or “you’ll get […]

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